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Primary Care Trust Case Study

Langbank Medical Centre

Langbank Medical Centre (MC) occupies a site on Broad Lane Norris Green close to a local shopping parade. There is a newly developed Chemist adjacent to the practice.

Langbank MC is a former domestic dwelling converted to a General Practice Medical Centre, providing primary care health services to the local community. Delivering a wide range of health clinics such as maternity to 4,600 patients. The Practice has three General Practitioners, one practice nurse and one Health Care Support worker. The practice employs three full-time, and 13 part-time members of staff.

Mary Creer, Practice Manager at Langbank MC first approached Health@Work in February 2002 following the distribution of Health@Work’s (formally Liverpool Occupational Health Partnership) Health & Safety Manual for General Practice. The Health & Safety manual was distributed to every GP Practice in Liverpool (130 manuals distributed in total).  A thorough risk assessment of the Practice was undertaken on 14th February 2002. This enabled the practice and Health@Work to formulate a long-term action plan for the development of a safety management system which fitted into the complex working timetable of the practice.

There then followed a number of further assessments providing a more detailed assessment of pertinent areas of work, including:

  • Health & Safety Audit: 14th January 2002
  • Disability Access Audit: 14th January 2002
  • Health & Safety Audit Review: 16th January 2004
  • Disability Access Audit Review: 16th January 2004
  • Health & Safety Audit review: 12th July 2005
  • Fire Risk Assessment: 14th July 2006
  • Display Screen Equipment Assessment:, 13th July 2006

As part of the safety management system, a wide range of training courses were delivered both to GPs and practice staff, including:

  • Manual handling
  • Display screen equipment
  • Risk assessments
  • Emergency First aid
  • Smoke-free awareness
  • Infection control awareness
  • Personal safety awareness
  • Basic Health & Safety
  • Fire Safety Awareness 
  • Annual CPR re-certification

Future awareness sessions include:

  • Absence management for Practice managers
  • Alcohol awareness for all staff

Health@Work continues to work with the GPs, Practice Manager and staff at Langbank MC to improve safety and health within the practice, thus enabling the practice to deliver the Primary Health Care programme to the local community.


Small Business Case Studies

Howard Basford
Motor Vehicle Repair Centre

  • Self referred by Stevie Grier, Branch Manager, following a seminar promoting MERBEN (Merseyside Business Environment Network)
  • Wanted Health@Work to audit their Aintree premises and highlight any issues with regards to health, Safety and Welfare.
  • 2 Days spent auditing the premises with the Internal controls manager and a report compiled and sent to the management including the managing director.
  • Meeting set up to review the report with the management and to explain further the needs of each element of the report.
  • During implication of the recommendations, Health@Work have made themselves available to give support and the managing director has indicated he would be interested in us, conducting further work.

A Foundation
Art Gallery

  • Referred to Health@Work from the Local Environmental Health following concerns regarding construction work.
  • Wanted information and support on controlling contractors on the premises and required support on introducing health and safety management systems before commencement of exhibitions.
  • The support lasted over 3 months up to the commencement of Liverpool Bicentennial and various exhibitions in September 2006 and involved compilation of a health and safety report and various risk assessments regarding management of employees, contractors and hazards within the premises.
  • During the support we were asked to conduct full risk assessments at a cost for a Liverpool Bicentennial street festival.

Richmond Fellowship (Brunswick business park)
Provider of Mental Health care in the country.

  • Referred to Health@Work from the Local Environmental Health
  • Needed support with regards to Health and Safety. A new project manager had been appointed and she required support in starting up management systems and risk assessments.
  • The support is ongoing, but so far we have audited the premises and provided recommendations and conducted a Fire Risk assessment.

Green apprentices

  • Deliver projects that include landscaping and maintaining school grounds, open spaces and gardens.
  • Self referred following back injury to an employee.
  • Asked for Display Screen Equipment Assessments to be conducted for all employees throughout the premises.
  • Completed all Display Screen Equipment Assessments for all employees and went through the process with a nominated person, so that they did not have to rely on external assessors.
  • Stress support was offered and referred to relevant Workplace Health Advisor.

Sapporo Restaurant
A Japanese Restaurant.

  • Referred to Health@Work following an accident in the restaurant by Local Environmental health.
  • Needed support in implementing health and safety systems into the business. Health@Work gave support using the HSE Workers Safety Funded.
  • Health@Work introduced a Health and Safety Policy and Risk assessments into the business and conducted it so that the company could facilitate health and safety without total reliance on an external provider. Although we still are there to provide information and support if and when necessary.
  • Sapporo Teppanyaki was used as a case study on the HSE website, entitled Leadership in Health and Safety. (See attached sheets)